10 Key Questions to Ask Before Choosing a Home Care Provider in Chichester, Selsey and the surrounding areas

Finding the right home care in Chichester can feel overwhelming - but asking the right questions can make all the difference. Whether you’re arranging care for yourself or a loved one, it’s essential to find a provider who guarantees compassion, kindness, consistency, and professional expertise, every time.

The Questions To Ask Your Home Care Provider

At Sussex Grange, we’ve been proudly supporting people across Chichester and Selsey with high-quality, person-centred care at home for over 20 years as a trusted provider.

To help you make an informed decision, here are 10 key questions to ask before choosing a home care provider.

1. Are You Regulated by the Care Quality Commission (CQC)?

Always check that your chosen home care provider in Chichester is registered with the Care Quality Commission (CQC) - the official regulator for care services in England. This ensures that care is delivered safely and effectively. At Sussex Grange, we are fully regulated by the CQC, and you can read our latest inspection report on the CQC website. 

2. What Types of Care Do You Offer?

Different people need different levels of support. Whether it’s companionship visits, personal care, medication assistance, or light domestic tasks, make sure the provider offers the services you need.Sussex Grange Home Care in Chichester and Selsey includes a wide range of flexible, person-centred services, all designed to help you maintain independence and comfort in your own home.

3. How Are Care Plans Tailored to Individual Needs?

High-quality care at home in West Sussex should be centred around you. Ask how the provider assesses your needs and reviews your care plan over time.At Sussex Grange, every client receives a complementary home assessment and a detailed, personalised care plan that is flexible enough to evolve as circumstances change.

4. How Do You Recruit and Train Your Carers?

Your carers are at the heart of your care experience. As such, it’s always a good idea to find out how they’re selected, vetted, trained and supported.At Sussex Grange, our dedicated carers are carefully and painstakingly chosen for their warmth, kindness, reliability, and professionalism. They receive ongoing training in areas such as first aid, dementia care, and safeguarding and they are supported by a dedicated leadership team who are all employed full time.

5. Will I Have the Same Carers Each Visit?

Continuity matters and your home should be your safe space. Knowing who will arrive at your door builds trust and comfort.We believe consistency is key - which is why Sussex Grange will always aim to provide clients with familiar faces, helping to create genuine, long-term relationships. 

6. How Do You Monitor Quality and Handle Feedback?

Always ask how your provider maintains quality and welcomes feedback before making a decision about home care. At Sussex Grange, we regularly review our services and carry out quality checks. We encourage open communication and act quickly on feedback to make sure our clients always feel valued and heard.

7. What Are Your Fees and What’s Included?

Transparency is essential when it comes to cost. So, ask whether there are additional fees for assessments, receiving documentation by post, or the use of family portals, for example. We are always more than happy to provide a clear breakdown of fees and details of what’s included. Our home assessments, sending out of rotas and use of our family portal are completely free of charge. Whether you’re arranging home care in Chichester privately or with local authority support, we’ll explain all your options clearly and honestly.

8. How Quickly Can Care Begin?

Sometimes, care is needed urgently. Ask your care provider how long it might take to set up services. At Sussex Grange, we will always do our best to arrange home care safely across Chichester, Selsey and the surrounding areas as quickly as it’s required — often within a few days of your initial enquiry.

9. Do You Provide Support Outside of Regular Visits?

Emergencies can happen at any time, so it’s important to find out what kind of support is available out of hours. Our Sussex Grange Care at Home team provides ongoing support, with dedicated contacts and emergency procedures to ensure help is always at hand.

10. Can I Speak to Current or Past Clients?

Hearing from others who have used a service in the past can be invaluable.We’re proud of the wonderful feedback we receive from our clients and their families in Chichester and across West Sussex. Testimonials are available on our website and you can also read more reviews on www.homecare.co.uk. 

Why Families in Chichester Choose Sussex Grange

Choosing a home care provider in Chichester is about more than practical support - it’s about finding a team you can trust. We offer compassionate, consistent, professional and reliable care at home in West Sussex which is designed to enhance quality of life and promote independence.

If you’re exploring home care options for yourself or a loved one, we’re here to help every step of the way. Contact Sussex Grange today to discuss your care needs or arrange a free, no-obligation assessment.

Visit www.sussexgrange.co.uk or call 01243 606262 to speak with our friendly team.