Our Residential Care Home in Selsey provides a home away from home environment for 20 elderly people. It is designed to feel comfortable, welcoming and like home.

We are suitably staffed with team members morning and night. The staffing numbers are decided as per the needs assessments of the people we care for, therefore the ratio can change, depending on needs. For our 20-bed care home, our core care staffing is normally 5 care staff during the busier part of the day, 4 later in the day, and 2 waking care staff overnight.Each shift includes experienced and competent senior staff or shift leaders, ensuring there is appropriate oversight, decision making and support available throughout the day and night.These numbers are our core staffing levels rather than a fixed maximum. Staffing is informed by regular dependency and needs analysis, taking account of the individual care, mobility, supervision and support needs of the residents living with us at the time.Where residents’ needs indicate that additional staffing is required, we adjust staffing accordingly to ensure care can be provided safely and responsively.The care team is also supported by our management and ancillary teams, meaning care staff can remain focused on residents rather than routinely undertaking catering, housekeeping or other support functions.There is also management support and an on-call system outside normal management hours, ensuring senior advice and assistance can be accessed when needed.Most importantly, we do not look at staffing as simply a number. We consider the needs of the people living with us, the skills and experience of the team on duty, and what is happening within the home when determining safe staffing.

Once a resident is at Sussex Grange, they become part of our family. For this reason, we will make every effort to support their care needs as they increase. Should we be no longer able to do so, then we will liaise sensitively with residents and their families to help a move to a more appropriate facility be as comfortable as it possibly can be. Our aim is for Sussex Grange to be a resident’s forever home, and our team has considerable experience in supporting people as their care needs increase or their health deteriorates.Our experienced care team is particularly skilled in recognising and responding to deteriorating health, adapting care and identifying when additional clinical input may be needed.We are also experienced in providing compassionate end of life care, enabling residents, wherever possible, to remain in familiar surroundings with the people who know and care for them.We work closely with GPs, district nurses, palliative care teams and other community healthcare professionals, bringing multidisciplinary support into the home as a resident’s needs change.As a residential home rather than a nursing home, there may occasionally be complex nursing needs that we cannot safely provide, even with support from visiting healthcare professionals.Where this happens, we will explore every reasonable option to enable the resident to remain at Sussex Grange before considering whether a different care setting is necessary. Any such decision would be made carefully, sensitively and collaboratively, with the resident’s wellbeing at the heart of it.

While Sussex Grange is not a specialist dementia care provider, we can support residents living with dementia, where their needs can be safely and appropriately met within our residential care setting.We recognise that dementia affects everyone differently, so each person is assessed individually, considering their cognition, independence, communication, behaviour, mobility, risks and overall wellbeing.We are an open residential community and do not operate as a secure or locked dementia unit. This means we may not be suitable for someone who is at significant risk of leaving the home unsafely or who requires a secure environment.Our home supports residents with a range of needs and abilities, many of whom are not living with advanced dementia. We therefore consider the wellbeing, dignity and compatibility of both the individual and our existing residents when assessing whether we are the right home.Where dementia results in significant distress, behaviours that present a risk to the person or others, or a need for specialist dementia provision, we may not be able to safely meet those needs.Where we can meet a person’s needs safely, our team provides kind, patient and person centred support, getting to know the individual, their life history, routines, preferences and the things that help them feel comfortable, secure and at home.

Yes, our professional and caring team is able to provide end-of-life care in the kindest, most sensitive way. We have been recognised in local awards for our dedication to making residents and their family members as comfortable as they can possibly be at this difficult time. End of life care is an area we are particularly proud of, and our aim wherever possible is to enable residents to remain in their familiar home environment, surrounded by people who know and care for them.Our team is trained in the Six Steps approach to end of life care, supporting thoughtful, well planned and compassionate care as a person approaches the end of their life.We have been highly recognised for the compassion, kindness and dignity shown by our care team, particularly when supporting residents and their families through this important stage of life.As a residential home, rather than a nursing home, we work very closely with visiting district nurses, GPs, palliative care teams and other healthcare professionals, ensuring residents have access to the clinical and nursing support they need.Care is individual and responsive, taking account of the resident’s wishes, comfort, dignity, beliefs, preferences and advance care planning.We also recognise that end of life care is about supporting families and those important to the resident, keeping them involved, informed and supported throughout.Above all, our focus is on providing a calm, familiar and loving environment, ensuring each person is treated with dignity, compassion and respect at the end of their life.

Our care team can support people with mobility difficulties and assist them with a range of tasks, for example personal care. We also have a lift which can enable residents with mobility difficulties to get up and down between the ground floor and first floor. We generally welcome residents who are independently mobile when they first join us. We recognise, however, that people’s mobility can change over time, and our experienced team is equipped and trained to support residents with increasing mobility needs, including the use of hoists and other specialist equipment where appropriate. Our priority is always to help residents remain safely in their home with us wherever possible. Mobility needs are assessed and regularly reviewed, including any risks, level of assistance required and the suitability of walking or mobility aids.Where equipment is needed, we help residents to access appropriate mobility aids and specialist equipment, and make referrals for professional assessment where required.Our team can support residents with physiotherapy programmes and recommended exercises, helping to incorporate these into everyday routines where appropriate.We encourage regular movement and gentle physical activity through our activities programme, adapted to residents’ individual abilities and interests.Where we identify a change or deterioration in mobility, we can make or support referrals to physiotherapists, occupational therapists, falls teams and other relevant healthcare professionals for specialist advice and assessment.Care plans and risk assessments are updated as needs change, ensuring staff understand how each resident prefers and needs to be supported with their mobility.Our approach is always to support independence rather than take it away, balancing positive risk taking with safety, dignity and the resident’s own choices.

Medication management is taken extremely seriously at Sussex Grange and regular reviews are carried out on a weekly basis. Extensive records are kept and every effort is made to ensure a medication error never takes place.Medication support is tailored to each resident’s individual wishes, needs and abilities, supporting independence wherever possible.This can range from a simple prompt or reminder, through to practical assistance or full administration by our trained care team, depending on what the resident wants and needs.We use a secure electronic medication administration record (eMAR) system to support safe, accurate and timely administration and recording.Residents who wish to and are able to self-administer their medication are supported to do so, following an appropriate individual assessment and risk assessment.Each resident has their own medication stored securely within their own room, supporting privacy, dignity and a person-centred approach.We use proxy ordering, enabling authorised staff to order repeat prescriptions electronically on behalf of residents where they would like us to manage this for them.Medication needs and preferences are regularly reviewed and can change at any time. A resident may, for example, manage their own medication initially and later choose or need more support from the team.Above all, our approach is led by the resident’s choice and preferences, while ensuring medication is managed safely and in accordance with professional guidance.

We work closely with Selsey Medical Practice, the team at St Richards Hospital and the district nursing team to ensure our residents get the health care they need, when they need it. In addition, physiotherapist and occupational therapist visits to the home can be arranged. We work closely and proactively with local health professionals, helping residents access the right clinical advice and support while remaining in their home with us.We have a strong working relationship with Selsey Medical Practice and liaise with GPs regarding residents’ ongoing health needs, medication and changes in their wellbeing.As a residential home rather than a nursing home, visiting healthcare professionals are an important extension of the support we provide, allowing many health and nursing needs to be managed within the home.We work with district nurses and multidisciplinary teams (MDTs), as well as specialist services including falls prevention, speech and language/choking support, mental health services and other community teams.We can access OneCall and urgent community services when a resident needs prompt assessment or additional clinical support.Our team is experienced in recognising changes and deterioration in health and making timely referrals or seeking professional advice rather than waiting for a situation to become more serious.We support and coordinate appointments, referrals, assessments and follow-up recommendations, incorporating professional advice into the resident’s care plan.Our aim is to provide joined-up care, with our care team, the resident, their family and external healthcare professionals working together to achieve the best possible outcomes.

Our team is well trained in recognising the early signs of illness and deterioration, including the small changes that can indicate someone is becoming unwell.Because we know our residents well, we understand their usual baseline and can often recognise when someone is simply “not quite themselves”.We use a range of recognised deterioration and assessment tools to help us identify concerns, monitor changes and decide when further clinical advice or assessment is needed.Depending on the situation, we may increase monitoring, contact the resident’s GP, district nursing team, OneCall, urgent community services or other appropriate healthcare professionals for advice and support.Where necessary, we will escalate promptly to emergency services to ensure the resident receives the medical attention they need.We are also very mindful of each resident’s individual wishes and advance care plans. Some residents choose to avoid hospital admission wherever safely possible, particularly as their health becomes more frail or they approach the end of life.Where hospital avoidance is the resident’s preference, we work closely with GPs and community healthcare teams to explore whether assessment, treatment and additional support can safely be provided within the home. Wherever it is safe and appropriate, we believe there is enormous value in being cared for at home, in familiar surroundings and in your own bed, with people around you who know you well. Hospital avoidance does not mean avoiding healthcare. We will always seek appropriate clinical advice and advocate for the resident’s wishes, balancing their choices with their immediate health and safety needs.Residents and their families or representatives are kept informed and involved as appropriate, and any changes or professional recommendations are reflected promptly within their care plan.Above all, our approach is to notice changes early, respond promptly and provide calm, familiar and compassionate support, helping residents remain safely at home with us whenever possible.

We take a proactive and individual approach to falls prevention, balancing safety with residents’ independence, confidence and freedom to move around their home.We use Kamicare intelligent falls technology for residents who choose to have this additional support. The system can alert our care team promptly when a fall is detected, helping us respond quickly rather than relying on the resident being able to call for assistance.Importantly, Kamicare also helps us understand what happened during a fall. The technology enables authorised staff to review the circumstances and mechanics of the fall, helping us consider how it occurred, the way the resident landed and whether there may be a risk of injury requiring further assessment.This information can also help us identify patterns, contributing factors and opportunities to reduce future risk, informing care plans, risk assessments and referrals to other professionals.Every resident has their falls and mobility risks individually assessed and regularly reviewed, particularly following a fall or any change in health, mobility or medication.We consider possible contributing factors including mobility, medication, footwear, eyesight, hydration, environment, physical health and cognition, rather than simply viewing a fall as an isolated event.Where appropriate, we work with GPs, specialist falls teams, physiotherapists, occupational therapists and other healthcare professionals, making referrals for further assessment, equipment or specialist advice.Following any fall, our trained team will assess the resident, provide immediate support and seek clinical or emergency assistance where required, followed by a review to identify anything we can learn or change.Above all, our aim is not to prevent falls by unnecessarily restricting people. We want residents to remain active, confident and as independent as possible, while using skilled care, appropriate equipment and technology such as Kamicare to make that independence safer.

We are suitably staffed with team members morning and night. The staffing numbers are decided as per the needs assessments of the people we care for, therefore the ratio can change, depending on needs. For our 20-bed care home, our core care staffing is normally 5 care staff during the busier part of the day, 4 later in the day, and 2 waking care staff overnight.Each shift includes experienced and competent senior staff or shift leaders, ensuring there is appropriate oversight, decision making and support available throughout the day and night.These numbers are our core staffing levels rather than a fixed maximum. Staffing is informed by regular dependency and needs analysis, taking account of the individual care, mobility, supervision and support needs of the residents living with us at the time.Where residents’ needs indicate that additional staffing is required, we adjust staffing accordingly to ensure care can be provided safely and responsively.The care team is also supported by our management and ancillary teams, meaning care staff can remain focused on residents rather than routinely undertaking catering, housekeeping or other support functions.There is also management support and an on-call system outside normal management hours, ensuring senior advice and assistance can be accessed when needed.Most importantly, we do not look at staffing as simply a number. We consider the needs of the people living with us, the skills and experience of the team on duty, and what is happening within the home when determining safe staffing.

We do not operate a fixed staff-to-resident ratio, as this would not accurately reflect the very different needs of the people living with us.Some residents are highly independent and need relatively little assistance, while others may require significantly more support throughout the day with personal care, mobility, medication or other needs.Instead, our staffing levels are determined through regular assessment and analysis of residents’ individual needs and dependency levels, ensuring the team on duty reflects the support actually required.We also consider the skills, experience and competency of the staff on each shift, with experienced shift leaders and senior team members providing oversight.Staffing is kept under review and can be increased where residents’ needs or circumstances require additional support.For context, our 20-bed home ordinarily has a core care team of 5 staff during the busier part of the day, reducing to 4 later in the day, with 2 waking care staff overnight, alongside ancillary and management support.Ultimately, we believe the more important question is not simply “how many staff per resident?” but “are there enough appropriately skilled staff to meet the needs of the residents living here?” That is what our staffing arrangements are designed around.

We are a residential care home rather than a nursing home, so we do not have registered nurses routinely on site.Our care is provided by a trained and experienced care team, with competent senior staff and shift leaders on duty to oversee residents’ care.Where a resident requires nursing or clinical input, we work closely with visiting district nurses, GPs and other community healthcare professionals, who can provide nursing care within the home where appropriate.This joined-up approach means that many residents can continue to receive nursing and clinical support while remaining in the familiarity of their own home with us.If a resident develops needs that cannot safely be supported within a residential care setting, we work with the resident, their family and healthcare professionals to determine the most appropriate support.

Sussex Grange has had the same owner, Dr Tom Jameson, for 23 years, since the home was established in 2003, providing exceptional continuity and stability.Our Operations Director, Sophie Hare, has been with Sussex Grange for 8 years, and our Registered Manager Kellie Barker for 6 years.Some of our wider team have been with Sussex Grange for 16 years or more, with one colleague having been part of the team since 2003.We are proud to have a mix of long-standing, experienced colleagues and newer team members, combining familiar faces and a wealth of knowledge with fresh ideas, skills and perspectives.This continuity means there is a deep knowledge of our home, our values and the people we care for, while ensuring we continue to develop and evolve.

Our recruitment is strongly values-led. We believe we can teach someone the skills and knowledge they need to provide excellent care, but the kindness, compassion and values they bring with them are what's important to usWe look for people whose personal values naturally reflect our own: kindness, respect, individuality and a genuine belief that everyone matters.Experience is welcomed, but it is not the only thing we look for. Some exceptional carers begin with little or no care experience but have exactly the right attitude and qualities to make a real difference to someone’s life.We are fortunate to have the time, skills and experience in-house to teach and develop people properly, giving new colleagues a supportive induction and the opportunity to learn alongside experienced members of the team.Training includes all relevant mandatory and role-specific subjects, alongside practical learning, competency assessments, supervision and ongoing development.Learning does not stop after induction. Staff receive regular training, supervision, competency checks and opportunities to continue developing their knowledge and confidence.Ultimately, our philosophy is quite simple: we can teach the skills of care, but we recruit the person and their values first.

Training begins with a comprehensive induction, giving new team members the knowledge, practical skills and confidence they need before working independently.Training is very much ongoing, rather than a one-off exercise. Staff complete regular mandatory and role-specific training, with learning refreshed and updated throughout their employment.We use ongoing competency assessments to make sure that training translates into safe and confident practice, rather than simply completing a course or gaining a certificate.Staff receive regular supervision, support and development conversations, giving them opportunities to reflect on their practice, identify learning needs and build their confidence.We have experienced team members with dedicated trainer and assessor roles, allowing us to provide practical, hands-on learning and support within the home.We actively encourage professional development and recognised care qualifications, including QCF qualifications, supporting colleagues to develop their careers and progress into more senior roles.Additional or specialist training is provided where needed to reflect the individual needs of the residents we are supporting.Our focus is on creating a team that is continually learning, developing and sharing knowledge, so residents are supported by people who are both caring and competent.

We are fortunate to have very good staff retention, which means residents are cared for by familiar faces who genuinely get to know them over time.Some of our team have been with Sussex Grange for many years. Our wonderful Activities Lead, Jackie, for example, has been part of Sussex Grange since 2003, providing an incredible sense of familiarity and continuity.Because we are a small 20-bed home, residents and staff naturally get to know one another well. Our team learns the little things that matter: how someone likes their morning routine, what makes them smile, their favourite activities and when something simply doesn’t seem quite right.Our keyworker approach gives each resident a consistent point of contact, while ensuring they build relationships with the wider team rather than relying on just one person.Our regular team members work alongside experienced senior staff and managers who are well known within the home, creating consistency across different shifts and days of the week.Continuity for us is about more than seeing the same faces. It is about residents being surrounded by people who know them as individuals, understand their routines and preferences, and notice when something changes.Ultimately, Sussex Grange is a home rather than a series of care shifts, and the long-standing relationships between residents and our team are a really important part of that.

We have several layers of contingency built into our staffing arrangements, so an unexpected absence does not automatically mean unfamiliar staff coming into the home.Our management and on-call teams provide additional support, and we have experienced colleagues who are trained and competent to work across different roles when needed.We actively avoid using agency staff wherever possible. We believe continuity and familiar faces are particularly important in care, so our first choice is always to use people who already know Sussex Grange and our residents.We also have the considerable advantage of operating our own domiciliary care service from the same site. This gives us access, where appropriate, to a wider pool of our own trained care staff who work to the same values and standards.Many of our care home residents are already familiar with members of our home care team, and many actually began their relationship with Sussex Grange as home care clients before later moving into the home. This can make that continuity particularly special.Our staffing arrangements are overseen by experienced shift leaders, managers and our on-call team, ensuring any absence is responded to promptly and safe staffing levels are maintained.Ultimately, our priority is not simply to fill a gap on the rota, but to maintain safe staffing with competent people who understand our home, our standards and, wherever possible, the residents themselves.

It starts before a resident even moves in. Our assessment process is about getting to know the person, not simply identifying their care needs. We ask about routines, preferences, interests, important relationships and the things that make them feel at home.Once someone joins us, that understanding continues to grow naturally over time. Our team spends time talking, listening and observing, learning the little things that cannot always be captured on an assessment form.Residents are encouraged to tell us how they like things done, from what time they prefer to get up and how they take their tea, to favourite foods, activities, clothing, bedtime routines and how they like to spend their day.Families and people who know the resident well are invaluable, particularly in helping us understand life history, routines and preferences where a resident may find these things difficult to communicate themselves.Each resident has a keyworker, providing regular opportunities for one-to-one conversations and making sure the things that matter to them are reflected in their care and daily life.Our care plans are living documents and are updated whenever we learn something new. Information is shared appropriately across the team so that good care does not depend on one particular member of staff being on duty.Our small home and continuity of staff make a real difference. Residents see familiar faces regularly, allowing genuine relationships, trust and understanding to develop.Ultimately, we want our team to know the person, not just the care plan: their personality, sense of humour, history, habits, likes, dislikes and all the small things that make them who they are.

The simple answer is there really isn’t a typical day. Sussex Grange is our residents’ home, and we want people to continue living their lives in the way that suits them.Residents get up when they want, go to bed when they want and eat when they want. Our routines are built around the people who live here, rather than expecting residents to fit around a timetable. We have even been known to cook bacon sandwiches at midnight when that is what someone fancies!At the same time, we know that many residents enjoy the familiar landmarks and gentle rhythm of the day. Communal mealtimes, morning, afternoon and evening tea rounds, activities and familiar faces provide reassuring points throughout the day, without dictating how someone must spend their time.Some residents have their own established routines outside the home and continue to enjoy church, clubs, groups and community activities, including using the Selsey Venture Club community bus to get out and about independently.Others prefer spending time in their own room, watching television, reading, enjoying hobbies or simply having some peace and quiet. That choice is every bit as important as joining an organised activity.For those who enjoy getting involved, we have a varied activities programme, alongside trips out, visits to local coffee shops, community events, entertainment and opportunities to try something new.We also have some much-loved Sussex Grange traditions, including our annual Holiday Week, when each year we choose somewhere different to “travel” to and bring it to life through food, activities, entertainment and experiences.Residents can be as involved or as independent as they choose. There is always something going on, but equally there is never an expectation to join in.Ultimately, we try to offer the best of both: the comfort and familiarity of a home with a natural rhythm to the day, alongside the freedom to choose what your own day looks like.

Absolutely! This is their home, and residents choose when they would like to get up in the morning and when they are ready to go to bed.We do not have set “getting up” or “bedtime” routines that residents are expected to fit around. Our care is organised around the individual, not the other way around.Some residents are early risers, while others enjoy a well-earned lie-in. Equally, some like an early night while others prefer to stay up late watching television, reading or enjoying a cup of tea.Where someone needs support with getting up or going to bed, our team works with their preferred routine and choices to provide that support at the right time for them.Preferences can change too. Choosing a usual bedtime does not mean being tied to it; residents are free to change their mind depending on how they feel that day.Quite simply, you wouldn’t expect someone else to decide your bedtime in your own home, and neither do we.

Absolutely! Sussex Grange is their home, their time and their choice.Residents are free to spend their day however they wish, whether that means joining an activity, going out, meeting friends and family, enjoying the garden, watching a favourite programme or simply having a quiet day in their room.We provide a varied programme of activities, outings, entertainment and community opportunities, but these are always invitations, never expectations.Residents are supported to continue the hobbies, interests, friendships, groups and routines they enjoyed before moving to Sussex Grange, wherever possible.Some people love a busy social calendar; others prefer their own company, and many enjoy a bit of both. There is no “right” way to spend the day.Our role is to provide the support, opportunities and encouragement that enable residents to live their lives as they choose, rather than organising their lives for them.Quite simply, living in a care home should not mean giving up control of how you spend your own time.

We offer a varied and changing programme of activities, designed around residents’ interests, abilities and suggestions rather than simply repeating the same timetable each week.Regular favourites include bingo, quizzes, board and floor games, baking, arts and crafts, music and singing, films, reminiscence and engaging group activities. Our programmes also include brain and body exercise, mobility sessions and mindfulness, so there are opportunities to support both physical and mental wellbeing.We enjoy getting out into our local community, with coffee shop trips, church visits and local events. We also welcome community groups, entertainers and visitors into the home.Music is a big part of life at Sussex Grange, with live singers, musicians and entertainers regularly visiting.We celebrate birthdays, national days, seasonal occasions and sometimes wonderfully random reasons to have fun. Recent programmes have included Burns Night, National Chocolate Day, National Puzzle Day, Valentine’s Day and residents’ individual birthday celebrations.There are also plenty of opportunities for one-to-one time and quieter activities for residents who prefer something more individual. Activities do not always need to be big group events to be meaningful.Friends and family are very much part of life here and are welcomed to many of our celebrations and special events, from festive afternoon teas to larger social occasions.We also have some very special Sussex Grange traditions, including our annual Holiday Week, when the home goes on its own “holiday”, with a whole week of themed food, entertainment, activities and experiences.Most importantly, activities are an invitation, never an obligation. Some residents love being involved in everything, others prefer selected events or their own hobbies and routines, and some simply enjoy watching what is going on with a cup of tea. It is their home, so how involved they want to be is entirely their choice.

Yes, absolutely. Meaningful activity is personal, so we tailor opportunities around each resident’s interests, abilities, personality and preferences.Our Sussex Grange activities programme offers lots of variety, including music, games, quizzes, baking, crafts, gentle exercise, mindfulness, entertainment, outings and community activities.Alongside group activities, residents can have dedicated one-to-one time with members of our team. This might be for an individual activity, a walk, a trip out, a favourite hobby or simply some uninterrupted time together doing something the resident enjoys. Our programmes specifically include one-to-one support alongside group activities.Activities can be adapted to different physical and cognitive abilities, so residents can participate in a way that is comfortable, enjoyable and meaningful for them.We also support residents to continue interests and activities outside the home, including their own clubs, church, community groups and routines wherever possible.We continually learn what residents enjoy and listen to their ideas and suggestions, so our programme develops around the people actually living at Sussex Grange.And, importantly, choosing not to take part is a choice too. Some residents love a busy programme, while others prefer one-to-one time, their own hobbies or simply a quieter day. Our role is to make sure everyone has opportunities that are meaningful to them.

Being part of the local community is really important to us, and we regularly support residents to get out and about.We are very fortunate to be based in Selsey, a close-knit community where Sussex Grange is well known. We have lovely relationships with local shops, cafés, churches, groups and other organisations, so residents can continue to feel part of the community around them.Our activity programmes regularly include coffee shop visits, local outings, church visits and community events, alongside other trips chosen around residents’ interests.Outings do not always have to be big organised trips. Sometimes it is simply a coffee in a favourite café, a walk, some shopping or dedicated one-to-one time out with a member of our team.Residents are also supported to maintain their own community connections and routines, including attending clubs, groups, church or other activities independently where they are able and wish to do so.We also love welcoming the community into Sussex Grange. Local schools and children, community groups, entertainers, friends and families all regularly become part of life at the home. These multigenerational connections are particularly special, bringing different generations together to share activities, celebrations, conversation and plenty of laughter. We believe our residents should remain very much part of the community around them, with the community equally welcome to be part of life at Ultimately, moving into Sussex Grange should not mean losing your connection with the community you know. We want residents to remain part of Selsey and for Selsey to remain very much a part of life at Sussex Grange.

Absolutely, wherever we reasonably can. Moving into a care home should not mean giving up the hobbies, interests and routines that someone has enjoyed throughout their life.During care planning and keyworker time, we get to know what matters to each resident and look at practical ways we can help them continue those interests.For some people this may be something they enjoy independently, such as reading, gardening, crafts, music, puzzles or watching sport. For others, a little support or encouragement from our team may make it possible to continue.We can incorporate individual interests into one-to-one time and our wider activities programme, particularly where we discover interests that other residents may enjoy too.We also support residents to maintain hobbies and connections outside the home, such as church, clubs and community groups, including helping them explore local transport or family support where appropriate.We are realistic that, as a care service, we cannot always provide dedicated staff support for every individual hobby or outing whenever requested. However, we will always have a conversation about what someone would like to continue doing and look creatively at what is reasonably possible.Sometimes families, friends, volunteers and our local community connections can also help residents maintain interests that require more individual time or support.Most importantly, we want to understand what makes someone feel like themselves and, wherever we can, make sure those things remain part of their life at Sussex Grange.

Absolutely. Maintaining independence is a really important part of our approach, but we recognise that independence means different things to different people.Care is never one size fits all. We look at what each resident can do for themselves, what they would like some help with and where they would prefer us to take a greater role.Our team works with residents rather than simply doing things for them, giving people the time, encouragement and appropriate support to maintain their skills and confidence.Independence might mean choosing your own clothes, managing your own medication, walking independently, going out into the community, maintaining friendships or simply deciding exactly how you want to spend your day.Residents also have the reassurance of 24-hour staffing and a nurse call system, so support is always available when they need it. This can give residents the confidence to remain independent while knowing that help is never far away.We recognise that independence can involve positive risk taking. Our role is not to remove every possible risk from someone’s life, but to help residents make informed choices and live as freely and safely as possible.As needs change, the level of support can change too. We can step in when more help is needed and step back when it isn’t, always aiming to preserve abilities rather than unintentionally taking them away.Most importantly, receiving care should support someone to continue living their life, not take control of it.

Yes. Sussex Grange is intentionally a small, homely 20-bed care home, rather than a large, institutional-style setting. This gives the home a relaxed home-from-home feel, with different spaces residents can enjoy depending on how they feel.Every resident has their own private en-suite bedroom, which is very much their personal space. Residents can relax there, read, watch television, enjoy their hobbies, welcome visitors or simply have some uninterrupted peace and quiet.Our main lounge has quieter areas away from the centre of activity, so residents can enjoy being around other people without necessarily being right in the middle of everything going on.We are also incredibly fortunate to have a beautiful wrap-around garden, with different places to sit, enjoy the fresh air and find a peaceful spot when the weather allows.Our dining room is primarily used at mealtimes, so the home naturally has different spaces and different rhythms throughout the day, rather than every communal area being busy all of the time.Being a smaller home means there is a lovely balance between company when you want it and privacy when you don’t. Our team gets to know each resident well, including where they like to sit, when they enjoy company and when they prefer a little time to themselves.Ultimately, we want Sussex Grange to feel like a home, not a facility: comfortable, familiar and relaxed, with residents free to find their own favourite places and spend their time in the way that feels right for them.

Absolutely. We are incredibly fortunate to have a beautiful wrap-around garden, giving residents plenty of opportunities to enjoy fresh air and outdoor space.There are different places to sit, relax and enjoy the garden, whether someone wants some quiet time, a cup of tea outside or to sit and chat with friends, family or other residents.During the warmer months, the garden becomes a real extension of our home, and we hold a variety of activities, entertainment and social events outside.Residents can enjoy everything from garden activities and afternoon refreshments to live entertainment, BBQs and larger celebrations in the fresh air.Our garden is also an important space for friends and families, providing a lovely setting to spend time together when visiting.Residents are encouraged to use the outdoor space as and when they wish, rather than only when a formal activity is taking place. We are an open home and our doors are not routinely locked, so residents who are able to do so safely are free to come and go, wander into the garden, find a favourite seat or enjoy the fresh air whenever they choose. It is their home; they do not need an organised activity or an invitation to enjoy it. For us, the garden is not simply something to look at through the window. It is very much part of everyday life at Sussex Grange, particularly when the Selsey sunshine decides to cooperate!

All of our meals at Sussex Grange are freshly prepared and home cooked on site by our kitchen team, and we work to a planned menu offering a varied and balanced range of meals.While we have a set menu each day, this is certainly not the only thing residents can eat. Alternative options are always available if someone does not fancy what is on the menu.We get to know residents’ likes, dislikes and favourite foods, and our kitchen team is always happy to accommodate individual preferences and reasonable requests wherever possible.We cater for special diets, allergies, intolerances, modified textures and other dietary requirements, working with healthcare professionals where specialist advice is needed.Choice also includes where and when residents eat. While many enjoy the familiarity and social side of communal mealtimes, residents can choose to eat in their own room or at a different time if they prefer.Appetite does not always follow a timetable either. Snacks, drinks and something to eat are available outside normal mealtimes, whether that is a sandwich, toast or even one of our famous late-night bacon sandwiches!Ultimately, we want food at Sussex Grange to feel like food at home: freshly cooked, familiar, enjoyable and flexible enough that if you really do not fancy what is on the menu, you do not have to eat it.

Yes, within reason. We have regular mealtimes because many residents enjoy the familiarity, routine and social side of eating together, but these are not rigid rules.Residents can choose where they would like to eat, whether that is in the dining room with others, somewhere else in the home or in the privacy of their own room.If someone does not want to eat at the usual mealtime, we will do our best to accommodate them at another time, taking account of their preferences and what can reasonably and safely be provided.We understand that appetite does not always work to a timetable, particularly if someone has had a lie-in, feels unwell or simply is not hungry when lunch is served.Drinks, snacks and lighter options are available throughout the day and night, and our residential care team can help residents access something to eat outside normal kitchen hours.Ultimately, communal mealtimes provide a lovely rhythm to the day for those who enjoy them, while still allowing residents the flexibility and choice you would expect in your own home.

Yes. Our meals are freshly prepared and home cooked on site by our dedicated kitchen team.We believe food is a really important part of feeling at home, so our menus include familiar favourites alongside plenty of variety and seasonal dishes.And it is not just the main meals! We are rather well known for our homemade cakes, bakes and sweet treats, which are freshly made in our kitchen and are a very popular part of life at Sussex Grange.Our kitchen team gets to know residents’ favourite foods, likes and dislikes, and will always try to accommodate individual requests and preferences.We also cater for special dietary requirements, allergies, intolerances and modified diets, ensuring residents can enjoy food that is both appropriate for their needs and genuinely enjoyable.Food is about much more than nutrition. A freshly baked cake with a cup of tea, the smell of something cooking and sitting down to a favourite home-cooked meal are all part of making Sussex Grange feel like home.

Absolutely. Food and drink are incredibly personal, and getting these little things right is an important part of making someone feel at home.In fact, one of the first things we learn about a new resident is how they like their favourite drink. Whether it is strong tea with a splash of milk, a milky coffee or something completely different, those small details matter to us.We cater for food allergies and intolerances, with individual requirements clearly recorded and understood by the relevant team members.We can support a range of medical and specialist diets, including modified texture diets, working with healthcare professionals where specialist guidance is required.Cultural, religious and personal dietary preferences are respected and accommodated wherever reasonably possible.Our kitchen and care teams get to know residents’ favourite foods, dislikes, familiar meals and little treats, because enjoying food is about much more than simply meeting nutritional requirements.If someone does not fancy the planned meal, there are always alternatives available, and we will do our best to find something they will genuinely enjoy.Ultimately, good nutrition is important, but so is knowing exactly how someone likes their tea. Sometimes it is those smallest details that make somewhere truly feel like home.

They certainly don't have to eat it! Our menus are developed with residents in the first place, with our kitchen team involving residents in menu planning and listening to their suggestions, favourite dishes and preferences.Even with the best menu planning, nobody fancies everything. If a resident does not want the planned meal, there are always alternative options available.Because our kitchen and care teams know residents well, we learn their favourite meals, likes, dislikes and usual choices, making it much easier to find an alternative they will genuinely enjoy.If someone’s appetite is smaller that day or they simply do not fancy a full meal, we can offer something lighter or different instead.Residents can continue to give feedback and suggest dishes, so our menus evolve around the people actually living at Sussex Grange.Ultimately, it is quite simple: residents help us decide what goes on the menu in the first place, but if you don't fancy it on the day, tell us and we'll find you something you do.

Absolutely. There is always something to eat or drink available at Sussex Grange, and refreshments are certainly not limited to mealtimes.We have regular morning, afternoon and evening tea rounds, which provide familiar landmarks throughout the day and are a lovely opportunity to stop for a drink, something tasty and a chat.Drinks and snacks are available throughout the day and night, and residents can always ask if they fancy something in particular.Our freshly baked homemade cakes and bakes are a much-loved part of Sussex Grange life, so there is usually something rather tempting to accompany a cup of tea!One of the first things we learn about a new resident is how they like their favourite drink made, because those little details really matter.If someone is hungry outside normal mealtimes, we will happily find them something to eat, whether that is toast, a sandwich, a snack or even one of our famous midnight bacon sandwiches.Ultimately, we want food and drink to feel generous, relaxed and homely. If you are hungry, thirsty or simply fancy a cup of tea and a piece of homemade cake, you only need to ask.

Support is always individual to the resident. Some people may simply need a little encouragement or prompting, while others may benefit from dedicated one-to-one support throughout their meal.Our team takes the time to support residents at their own pace, making mealtimes relaxed and enjoyable rather than rushed.Where helpful, we can provide adaptive crockery, cutlery, cups and other equipment to help residents maintain as much independence as possible.We pay close attention where required to changes in appetite, fluid intake, weight and ability to eat or drink, and seek specialist advice or make referrals where concerns arise.We know that people often “eat with their eyes”, so presentation matters. Meals should look appetising and inviting, particularly when someone has a smaller appetite or needs a little encouragement to eat.We also focus on what someone actually fancies to eat. If a resident is struggling with their appetite, sometimes their favourite food, a smaller portion or something different from the planned meal can make all the difference.Where there are swallowing difficulties or other clinical concerns, we work with Speech and Language Therapy, dietetic services and other healthcare professionals, following any recommended guidance or modified diet.Above all, eating and drinking should retain dignity, choice and pleasure. Our role is not simply to make sure someone has consumed a meal, but to help them enjoy food and drink safely and in the way that works best for them.

Yes, of course. We want families and friends to feel welcome at Sussex Grange, and there will certainly be occasions when sharing a meal together is part of that.We simply ask that families speak to us in advance, so our kitchen team can make sure we have enough food prepared and that we can comfortably accommodate everyone.We do not routinely charge for an occasional guest meal. We just ask that this is treated in the spirit in which it is offered, as part of our hospitality rather than a regular dining arrangement.We also host special afternoon teas, celebrations and events throughout the year which families and friends can book to attend and enjoy alongside residents.And just as you would expect when visiting someone in their own home, visitors will always be offered a cuppa and, very often, a slice of one of our homemade cakes or bakes.Ultimately, Sussex Grange is a home, and sharing food, cups of tea and time together with the people you love is an important part of feeling at home.

Absolutely, and we would strongly recommend it. Every bedroom at Sussex Grange is individual, so we believe it is important to see the actual room available, rather than simply being shown an example room.When you visit, we will show you the rooms currently available and talk through their individual features, location and suitability for your needs and preferences.If the available room is not quite right, there is no pressure to accept it. You can choose to join our waiting list for a room that better meets your particular requirements or preferences.We encourage prospective residents and their families to view the room in person wherever possible. Choosing a care home is a big decision, and the bedroom will become someone’s own private space and an important part of their new home.We can also discuss how the room can be personalised with familiar belongings, photographs and treasured possessions, helping it feel like home from the beginning.Ultimately, we want someone to feel comfortable not only with Sussex Grange as a home, but with the particular room that will become theirs.

Yes. Each room comes with the essential furniture needed, including a profiling bed, chest of drawers and bedside unit.We also provide bedding and towels, although residents are very welcome to bring their own if they have particular favourites they would prefer to use.More importantly, we actively encourage residents to make their room their own. This is their personal space and we want it to feel like a bedroom at home, not a standard care home room.Residents are welcome to bring their own furniture, pictures, photographs, ornaments, favourite chair and treasured possessions, subject to the usual practical and safety considerations.We encourage families to help decorate and personalise the room with the things that are familiar and meaningful to the resident.Every room is individual, so we are always happy to discuss what someone would like to bring and how they would like their room arranged before they move in.Ultimately, we provide the essentials, but the personality should come from the person who lives there. We want each bedroom to look and feel like their room, not ours.

Absolutely, and we actively encourage it. A resident’s bedroom is their own personal space, and we want it to feel familiar, comfortable and unmistakably theirs.Residents are welcome to bring photographs, pictures, ornaments, treasured possessions and other personal belongings that help make the room feel like home.They can also bring their own furniture, such as a favourite chair, small table or other familiar pieces, provided these can be accommodated safely and comfortably within the room.We provide the essentials, including a profiling bed, chest of drawers and bedside unit, but there is no expectation for every bedroom to look the same.Residents are also welcome to bring their own bedding and towels if they prefer familiar items from home, although these are provided by us as standard.We encourage residents and families to personalise and decorate the room, and we are happy to talk through ideas and what will work within the individual space.Moving into a care home is a significant change, and being surrounded by familiar furniture, family photographs and possessions collected over a lifetime can make an enormous difference. We want it to feel like their room from the very beginning.

Absolutely, and we really encourage it. A resident’s bedroom is their own personal space, and we want it to feel like their room, not a care home room.Residents are welcome to personalise their space with photographs, pictures, ornaments, cushions, bedding, keepsakes and treasured possessions that are important to them.Favourite pieces of furniture can also be brought from home, provided they can be safely and comfortably accommodated within the room.We are very happy for residents and families to put up pictures, photographs and decorations and arrange the room in a way that feels familiar and personal.We would generally ask residents not to paint or permanently redecorate the room themselves, but we are always happy to discuss ideas or particular requests with them.Rooms can continue to evolve over time too. Personalising a room does not have to happen all at once, and residents can add or change things as they settle in and decide what feels right.Above all, we want someone opening their bedroom door to see their photographs, their belongings and their personality. It is their private space within their home, and it should feel that way.

Yes. Every bedroom at Sussex Grange has its own en-suite facilities, providing residents with privacy and convenience.All en-suites include a private toilet and washbasin, together with either a bath or a wet-room shower.  We are gradually upgrading our bathrooms, with a programme to convert more of the existing bathrooms into modern, accessible wet rooms.For residents whose en-suite does not currently include bathing facilities, we also have communal accessible bathing facilities, including a spa bath and a spacious walk-in wet room.As every bedroom is slightly different, when viewing an available room we will show you exactly what facilities that particular room has, so you know what to expect before making any decisions.

Yes. We have a nurse call system throughout the home, allowing residents to request assistance whenever they need it.Residents have access to their call system from their bedroom and en-suite, so help can be requested easily from their own private space.Sussex Grange is staffed 24 hours a day, 7 days a week, including two waking care staff overnight, so there is always someone available to respond.We make sure residents understand how to use their call system and consider any additional support needed where someone may have difficulty using it independently.Of course, residents do not have to wait until they need something to see us. Our team is present and available throughout the home, with regular contact and checks tailored to each resident’s individual needs and preferences.The call system provides that extra reassurance that, whether it is day or night, help is never far away.

Yes. Wi-Fi is available throughout Sussex Grange, allowing residents to stay connected with family and friends and use their own phones, tablets and other devices.We will often provide a television in the bedroom, although residents are very welcome to bring their own TV from home if they prefer, particularly if it is one they already know and are comfortable using.Residents are encouraged to bring their own mobile phones and personal devices, and our team will provide reasonable support to help them stay connected.We recognise that technology can be an important way of keeping in touch with family and friends, particularly those who do not live locally, and we are happy to help residents with video calls or other ways of staying connected where needed.As with everything else in the bedroom, we want the technology residents use to feel familiar and work for them, rather than expecting everyone to use the same equipment.

Yes. We have two larger rooms specifically able to accommodate couples, allowing partners to continue sharing a room if that is what they would like.Many of our bedrooms are also generously sized, which can give us other options. A popular arrangement for couples is to have separate bedrooms alongside a shared lounge or living space, giving each person their own private room while still creating a space they can enjoy together.This can work particularly well where couples have different care needs, sleeping routines or simply enjoy having their own space, while still very much living together within the home.As we are registered for a maximum of 20 residents, accommodating two people requires some planning around our overall availability and registered capacity. We therefore encourage couples and families to talk to us as early as possible, particularly if they have a preferred arrangement.As with every admission, we complete an individual assessment for each person to make sure we can safely and appropriately meet both of their needs.We recognise how important it can be for couples who have shared their lives together to remain together when they need care. Wherever possible, we will think creatively about the rooms and spaces we have available to find an arrangement that feels right for both people.

Potentially, yes. We understand how important pets can be, and having a much-loved companion does not automatically have to end when someone moves into Sussex Grange.We have successfully welcomed residents with pets before, including cats and even a budgie, so we are always happy to have the conversation.Any arrangement would need to be considered individually, taking into account the type and needs of the pet, the resident’s ability to care for them and whether we can reasonably support where a little help is needed.We also need to consider other residents, including allergies, fears and their right to feel comfortable within their home.The suitability of the individual bedroom is important too. For example, a ground-floor room with appropriate access to outside space may make some pets much easier to accommodate.We would agree practical arrangements in advance, including who is responsible for feeding, exercise, veterinary care and the pet’s ongoing needs, so that everyone is clear about what will work.So while we cannot give a blanket “yes” to every pet, it is certainly not a “no”. Talk to us about your pet and we will genuinely explore whether we can make it work.

We have a very open and welcoming approach to visiting. There are no rigid visiting sessions or appointment requirements for family and friends.Residents can welcome visitors when they choose, and we want family and friends to continue being a natural part of their lives and their home.We simply ask visitors to be mindful and respectful of other residents, particularly during quieter times of the day or when using shared areas of the home.Visits can take place in a resident’s own room, our communal areas or our wrap-around garden, depending on what the resident would prefer.We recognise that life does not always fit neatly into “visiting hours”, so if there is a reason someone needs or wants to visit particularly early or late, just speak to us.Visitors are asked to sign in and follow our normal safety and security arrangements, helping us know who is in the building while protecting everyone’s privacy and safety.Most importantly, this is the resident’s home. If they are happy to see you and the visit is respectful of the other people who live here, we want friends and family to feel genuinely welcome.

Yes. Family and friends do not need to make an appointment to visit Sussex Grange. After all, the visit is to see the resident, not us.We want visiting to feel as natural as possible. Friends and family are an important part of care home residents’ lives and should be able to pop in and spend time together without everything needing to be formally arranged.The most important consideration is always the resident themselves. They may be out, taking part in an activity, resting, receiving personal care or simply not feel like having visitors at that particular moment.Residents’ wishes, privacy and choice always come first, including their choice about who they see and when.We simply ask visitors to sign in on arrival and be considerate of the other people who live in the home, particularly when using shared spaces or visiting at less sociable times.If you are planning something a little different, such as a larger family gathering or a particularly early or late visit, it is helpful to let us know so we can support it appropriately.Ultimately, you are not making an appointment with a care home; you are visiting someone in their home, and that is how we try to approach it.

Absolutely. Children are very welcome at Sussex Grange and we love the energy, laughter and enjoyment that different generations bring to the home.Just as with any other visitor, there is no need to make an appointment. They are coming to visit someone in their home, not attending an appointment with us.Children are also very welcome to join in with many of our activities, celebrations and special events, giving families the opportunity to enjoy meaningful time together rather than simply sitting for a traditional “visit”.Our garden is a particularly lovely space for family visits, with room for younger visitors to enjoy themselves while spending time with their loved one.We have some wonderful multigenerational connections with local schools, children and families in our community, and particularly enjoy activities and events that bring younger and older generations together.We simply ask that visits are right for the resident and respectful of the other people who live here, particularly when enjoying shared areas of the home.Ultimately, moving into a care home should not mean stepping away from normal family life. Children, grandchildren and great-grandchildren should feel they are visiting their loved one at home, and they are very much part of life at Sussex Grange.

Absolutely. Residents are free to spend time away from Sussex Grange with family and friends, whether that is for a few hours, a whole day, a weekend, a week or even a holiday.This is their home, not somewhere they need permission to leave. We actively encourage residents to maintain their family relationships, social lives and connections outside the home.Residents might go out for lunch, shopping, family celebrations, visits to relatives, weekends away or family holidays, just as they would have done before moving to Sussex Grange.We simply ask residents or families to let us know their plans, particularly for longer trips, so that we can plan care and make any necessary arrangements.Where appropriate, we can help residents prepare for their time away, including making sure they have the clothing, belongings and other essentials they need.If medication or particular care needs need to be managed while someone is away, we will work with the resident and their family in advance to make appropriate arrangements.Ultimately, moving into Sussex Grange should add support to someone’s life, not put restrictions around it. Whether they are popping out for coffee or packing a suitcase for a week away, we want residents to continue enjoying the life and relationships that matter to them.

Communication with families is really important to us, but it is always led by the resident’s wishes, their rights and confidentiality.Where a resident has chosen a nominated person or representative to be involved in their care, we keep them appropriately informed about significant changes, concerns and developments.Where someone has a legally authorised representative, such as an appropriate Health and Welfare Attorney, we involve them in accordance with their legal authority and the resident’s circumstances.For residents who have capacity to make their own decisions, they decide who we share information with and how involved they would like their family to be. Living in a care home does not remove someone’s right to privacy.Where appropriate, families or representatives are involved in care planning and reviews, and we welcome information from them that helps us understand and support the resident better.If there is a significant change in health, an accident, an urgent concern or another important event, we will contact the appropriate nominated or authorised person promptly.Families are also very welcome to speak with our senior care team, supervisors or managers if they have questions or information they would like to share.Ultimately, we aim for open, warm and honest communication, while always remembering that the resident is at the centre of their care and has the right to decide who is involved in their personal information.

We want families to feel comfortable speaking to us, whether it is a quick question, something they would like us to know or a concern they would like to discuss.For everyday questions about a resident’s care, family members can speak with the care team or senior member of staff on duty, subject of course to the resident’s wishes and confidentiality.Our supervisors and management team are also readily available, and families are always welcome to ask to speak with someone more senior if they would prefer.If something is worrying you, we would much rather you tell us early. Often a conversation is all that is needed to understand something, make an adjustment or put something right.Concerns are always taken seriously and can be escalated through our management or formal complaints process where appropriate.Equally, contact does not need to be because something is wrong. We really value families sharing observations, suggestions and information that can help us understand and support their loved one better.Above all, we aim to have an open-door approach to communication. You should never feel that you are being a nuisance by asking a question or raising something that matters to you.

Listening is a really important part of how we run Sussex Grange, and we actively encourage residents and families to tell us what is working well and where we could do better.We complete a more comprehensive annual quality survey, giving residents and families the opportunity to provide structured feedback about their experience of the home and the care we provide.We also use shorter surveys and feedback exercises throughout the year, allowing us to explore particular areas of the service rather than waiting for the annual survey.Feedback does not have to be formal. Our team and managers regularly talk with residents and families, actively seeking their views through everyday conversations, keyworker sessions and care discussions.Visitors also have the opportunity to leave feedback when signing out, making it easy to share a comment, suggestion or observation following a visit.We encourage people to tell us about the good things as well as the things we could improve. Compliments help us recognise what residents value, while concerns and suggestions help us learn and develop.Most importantly, we do not want feedback simply to be collected and filed away. We review what people tell us, look for themes and use it to help shape improvements, activities and the way we provide our service.Residents and families do not need to wait for a survey to have a voice. Our door is always open, and we welcome feedback at any time.

Our current Care Quality Commission (CQC) rating is Good.We are proud of that rating, but “Good” is not where we set our own benchmark. Our leadership team has significant experience of working with and understanding Outstanding-level practice, and we use those principles when reviewing and developing our service.Like many care services, there can be a significant period between CQC inspections, so we do not believe improvement should be driven simply by when an inspector is due to visit.Instead, we continually review, audit and challenge our own practice, keeping up to date with changes in regulation, guidance and best practice and identifying improvements throughout the year.We use resident and family feedback, quality surveys, audits, incidents, complaints, compliments and what our team observes day to day to understand what we are doing well and where we can be better.Our aim is not simply to “pass an inspection”. We want to provide the best service we can every day, regardless of when CQC last visited or when they might visit again.We are always happy to talk openly about our CQC rating, our quality monitoring and the improvements we are currently working on.

Yes, you can view our latest CQC care home inspection report here.

Safeguarding is everyone’s responsibility at Sussex Grange. All members of our team receive safeguarding training and are expected to recognise, respond to and report any concern about a resident’s safety or wellbeing.We have clear safeguarding policies, reporting procedures and management oversight, so staff know exactly what to do if they see, hear or suspect something that concerns them.Safeguarding is about more than preventing abuse. It includes protecting residents from neglect, exploitation, discrimination, financial abuse, avoidable harm and unsafe practice, while respecting their rights and choices.Our experienced team gets to know residents well, which helps us notice changes in behaviour, mood, appearance or circumstances that might indicate something is not right.We take concerns seriously and act promptly, involving our safeguarding leads, senior management and external safeguarding or healthcare professionals where appropriate.We maintain robust recruitment and employment checks, including appropriate DBS and reference checks, alongside ongoing training, supervision and competency monitoring.We also recognise that good safeguarding is not about removing all risk or restricting people unnecessarily. Residents have the right to make choices about their own lives, and we balance safety with independence, dignity and positive risk taking.Residents and families are encouraged to speak openly if something does not feel right, and concerns can be raised with our care team, supervisors or managers at any time.Most importantly, safeguarding is part of our everyday culture, not simply a policy or training course. We aim to create an environment where residents are known, listened to, respected and feel safe in their own home.

Infection prevention is part of everyday care at Sussex Grange, with all staff trained in good infection prevention and control practices.We follow robust procedures around hand hygiene, personal protective equipment (PPE), cleaning, laundry, food hygiene and the safe management of waste.Our dedicated housekeeping and ancillary team helps us maintain a clean, comfortable and well-maintained home, while care staff remain responsible for good infection control within their own practice.We encourage good hand hygiene for residents, staff and visitors and provide appropriate PPE whenever this is required.If a resident develops symptoms of an infectious illness, we respond promptly, monitoring their wellbeing and seeking advice from GPs or other healthcare professionals where needed.Where an infection could spread to others, we introduce proportionate additional precautions, taking account of the particular infection and current professional guidance.We are mindful that infection control measures can affect a resident’s independence, relationships and quality of life, so restrictions are never introduced simply as a matter of routine. We aim to manage infection risk safely while keeping life as normal and comfortable as possible.We keep our infection prevention practices under regular review, responding to changes in national guidance, local advice and any learning from within the home.Most importantly, infection prevention is not something we only think about when there is an outbreak. It is part of the day-to-day habits and standards that help keep everyone at Sussex Grange safe.

We have a formal Complaints Policy and Procedure, which sets out clearly how complaints are received, recorded, investigated, responded to and escalated where necessary.That said, we hope people never feel they have to wait until something becomes a formal complaint before speaking to us. Residents and families are encouraged to raise questions or concerns with the team or management as soon as they arise.Where a formal complaint is made, it is acknowledged, appropriately investigated and responded to, with clear management oversight throughout the process.We approach complaints openly and fairly, reviewing the relevant information and evidence and speaking with those involved to understand what has happened.Residents and families can raise concerns without fear that doing so will negatively affect their care or their relationship with Sussex Grange.Where we have got something wrong, we believe in being open about it, apologising where appropriate, putting things right and learning from what has happened.Complaints and concerns are also reviewed for themes and wider learning, helping us identify where changes or improvements may be needed across the service.Ultimately, we do not expect to get everything right all of the time, but we do expect ourselves to listen, respond and learn when something isn’t right.

All accidents and incidents are taken seriously, however minor they may initially appear, and the immediate priority is always the resident’s safety, wellbeing and any care or treatment they may need.Our trained team will assess the resident and respond appropriately, seeking advice or assistance from GPs, community healthcare teams or emergency services where required.Accidents and incidents are recorded and reported through our internal systems, with appropriate senior and management oversight.We look beyond simply recording what happened. Incidents are reviewed to understand why they happened, whether anything contributed and what we can learn or change to reduce the likelihood of it happening again.Where appropriate, this may lead to updated care plans and risk assessments, additional monitoring, equipment, staff guidance or referrals to specialist healthcare professionals.We use technology where it can help us understand incidents more clearly. For example, for residents using our Kamicare falls technology, we can review how a fall occurred, helping us understand the circumstances, how the resident landed and potential injury risks, as well as informing future falls prevention.The resident and, where appropriate and in accordance with their wishes, their nominated or legally authorised representative will be kept informed about significant accidents or incidents.Where an incident meets the relevant criteria, we make any required external notifications or referrals, including to safeguarding authorities or our regulator.Most importantly, we see incident reporting as a learning and improvement tool, not a blame exercise. We want our team to report openly, respond properly and use what we learn to make care safer.

We take the safety and security of residents very seriously, while being equally careful not to make Sussex Grange feel institutional or unnecessarily restrictive.We are an open residential home rather than a secure or locked dementia unit. Residents who are able to come and go safely are supported to do so, preserving their independence and freedom.Visitors are required to announce their arrival and sign in and out, so our team knows who is in the building and can help protect residents’ privacy and safety.Access to residents is also guided by their individual wishes and preferences. Living in a care home does not mean that anyone automatically has a right to visit or access a resident without their agreement.Where a resident may be at increased risk, we use individual risk assessments and appropriate care planning to determine what additional support or safeguards may be needed.The home is staffed 24 hours a day, 7 days a week, with waking care staff overnight and management/on-call support available outside normal management hours.Residents also have access to our nurse call system, providing reassurance that assistance can be requested at any time of the day or night.Our approach is to provide security without unnecessary restriction. We want residents and families to feel safe and reassured, while preserving the relaxed, open and homely environment that is so important to life at Sussex Grange.

We have clear emergency procedures and business continuity plans in place to help us respond safely and effectively to both individual emergencies and events affecting the wider home.Our staff receive training in relevant emergency procedures, including first aid, fire safety, safeguarding and recognising deterioration, so they understand how to respond and when additional help is required.If a resident experiences a medical emergency, our priority is to provide immediate support, assess the situation and call the appropriate emergency or healthcare service without delay.We also take account of each resident’s individual wishes, advance care plans and agreed clinical guidance, including hospital avoidance preferences where these are in place and appropriate to the situation.Our business continuity planning considers wider emergencies such as loss of utilities, communication or IT systems, severe weather, staffing disruption and other events that could affect the safe running of the home.We have several layers of management and on-call support, ensuring staff have access to senior advice and decision making outside normal management hours.Our wider Sussex Grange team also provides an additional level of resilience. With our domiciliary care service operating from the same site, we have access to a wider pool of appropriately trained staff who can support continuity arrangements where needed.Significant events are recorded, reviewed and escalated appropriately, including any required notifications to external agencies, and we look at what can be learned afterwards.Above all, our approach is about being prepared rather than simply reacting. Emergency and continuity planning helps us make sure residents continue to receive safe, familiar and well-coordinated care, even when something unexpected happens.

Our first approach is always to understand the person and what may be causing the confusion, anxiety or distress, rather than simply focusing on the behaviour we can see.Because our team gets to know residents well, they become familiar with each person’s usual routines, communication, personality and behaviour, which can help them recognise when something is different or identify possible triggers.Staff provide calm reassurance, familiar faces and individual attention, giving residents time and space and adapting their approach to what works best for that particular person.We consider practical causes too. Confusion or distress can sometimes indicate that someone is in pain, unwell, tired, hungry, thirsty, constipated, experiencing a medication issue or simply overwhelmed by their surroundings, so we look at the whole person.Familiar routines, belongings, photographs and surroundings can provide important reassurance and orientation, particularly for residents experiencing memory difficulties or dementia.Where helpful, we can provide dedicated one-to-one time, a quieter environment, distraction, meaningful activity or simply the reassurance of sitting with someone until they feel more settled.If confusion or distress is new, worsening or out of character, we take this seriously as a possible sign of deteriorating health and use our assessment tools and seek advice from the appropriate healthcare professionals.Where additional expertise is needed, we can involve GPs, mental health services and other multidisciplinary or specialist teams, working together to understand what is happening and how best to support the resident.Families and those who know the resident well can also be invaluable in helping us understand what reassures them, their history and what might be contributing to their distress, where the resident is happy for them to be involved.Above all, our approach is patient, kind and individual. We ask “What is this person trying to tell us, and what do they need from us right now?” rather than expecting the resident to adapt to us.

Our fees for new permanent residents currently range from £1,225 to £1,485 per week, depending on the individual room.Respite stays range from £1,325 to £1,585 per week, again depending on the room.Respite fees are slightly higher because, even for a short stay, we complete the same important assessment, care planning, risk assessment, medication and admission processes needed to ensure someone is safely and properly supported from the moment they arrive.Day care visits are £65 per day and the first taster session is free of charge.Fees are subject to annual review, and we will always confirm the applicable fee and what is included before admission.Every bedroom is different, so we recommend viewing the available room and discussing which option best suits the resident’s needs, preferences and budget.

Your weekly fee covers your accommodation, 24-hour care and support, meals, snacks and drinks, laundry, housekeeping, activities and support coordinating your healthcare.Most of everyday life at Sussex Grange is included. Additional charges are generally for personal purchases or individually chosen services, such as hairdressing, chiropody, private treatments, dry cleaning, taxis or certain outings and events with an external cost.If something does carry an additional charge, we will always make this clear in advance.

Most activities and entertainment at Sussex Grange are included within the weekly fee.Some outings, special events or activities with an external cost may carry an additional charge, but we will always make this clear beforehand.Personal services such as hairdressing, chiropody, private treatments, dry cleaning and private taxis are not included in the weekly fee and are charged separately where used.Where we arrange an additional service on a resident’s behalf, the cost can often be added conveniently to their monthly invoice.We aim to be completely transparent about additional costs, so residents and families know in advance where an extra charge applies.

Fees are reviewed annually, taking into account changes in the cost of providing high-quality care and running the home.Residents and their representatives are given notice of any change to their weekly fee in accordance with their contract.If a resident’s care needs change significantly, we may also review their individual fee to ensure it continues to reflect the level of care and support they require.We aim to be open and transparent about fees, and any proposed changes will always be communicated clearly.

We provide at least four weeks’ written notice of changes to our fees or contractual arrangements.Any change will be clearly communicated to the resident and, where appropriate, their nominated representative.Fees are normally reviewed annually, so residents and families can plan ahead and understand any changes to the cost of care.

No, we do not require a deposit.Our care fees are paid in advance, and the payment arrangements will be clearly explained before admission.If you would like us to hold a particular room before the planned move-in date, we can usually arrange this by agreeing a reduced holding fee for that period, typically around 10% less than the normal room rate.Any room-holding arrangement and cost will always be agreed clearly with you in advance, so there are no unexpected charges.

They can, but not for every change in need. We understand that residents’ needs naturally change over time, and this is part of providing long-term care.If there is a significant and sustained increase in the level of care or support required, we may review the weekly fee to ensure it reflects the additional care being provided.Where an increase is necessary, this would typically be around 5–10%, depending on the individual circumstances and level of additional support required.Any change would be discussed and clearly communicated in advance with the resident and, where appropriate, their representative.Our aim is always to be fair and transparent, and we would never increase a fee simply because someone has needed a little extra help for a short period.

Yes, provided the full cost of the placement can be met.As our weekly fees are higher than the standard Local Authority funding rate, a third-party top-up would normally be required to cover the difference.We are happy to work with the Local Authority, resident and family or representative to make the funding arrangements as straightforward and transparent as possible.Any required top-up and the ongoing financial commitment would be clearly explained and agreed before admission, so everyone understands the arrangements from the outset.

We understand that financial circumstances can change, particularly during a long-term stay, and we encourage residents or their representatives to speak to us as early as possible if this happens.If a self-funding resident’s capital reduces to the point where they may become eligible for Local Authority support, we will help them with the process of applying for funding.As Sussex Grange’s fees are higher than standard Local Authority funding rates, a third-party top-up would normally be required to meet the difference.We will work with the resident, their family or representative and the relevant funding body to explore the available options and plan ahead wherever possible.If the full fee can no longer be met, we would discuss this sensitively and look at the options available. Our priority would always be to avoid unexpected disruption and give everyone as much opportunity as possible to plan for the future.

After the initial trial period, residents can choose to leave Sussex Grange by giving 28 days’ written notice.During the first 28-day trial period, a resident can choose to leave without giving notice, giving them time to make sure Sussex Grange is the right home for them.We would always work with the resident and their family or representative to make any move as smooth and well-planned as possible.

Room availability changes, so at times we have rooms available immediately and at others we operate a waiting list.Sussex Grange is a small 20-bed home with a strong local reputation, so our rooms can be highly sought after.We always recommend getting in touch as early as possible, even if care is not needed immediately. There is no harm in starting the conversation and planning ahead.If the right room is not currently available, we can add you to our waiting list and keep you updated as suitable rooms become available.Because every bedroom is individual, we can also record any particular preferences or requirements, so we know what you are looking for rather than simply offering the next available room.You are always welcome to visit Sussex Grange before joining the waiting list, meet our team and decide whether we feel like the right home for you.

We have supported same-day admissions in exceptional circumstances, so if someone has an urgent need for care, please do speak to us and we will always see what is possible.Wherever circumstances allow, however, we recommend at least one week between assessment and admission. This gives us time to prepare properly rather than simply filling an available room.That time allows us to complete the necessary assessment, care planning, risk assessments, medication arrangements and communication with relevant healthcare professionals, as well as getting to know the resident’s routines and preferences.It also gives the resident and their family time to prepare and personalise the bedroom, helping the move feel considered and welcoming rather than rushed.Ultimately, we can move very quickly when we genuinely need to, but our preference is always to have enough time to make sure everything is properly in place for a safe, calm and well-planned arrival.

Before anyone moves into Sussex Grange, we complete a full assessment to make sure we understand their needs and, most importantly, that we are confident we can support them safely and well.This usually begins with an initial conversation with the resident, family or representative, followed by a more detailed personal assessment.We gather information about much more than care needs, including daily routines, mobility, medication, health, nutrition, communication, personal care, interests, preferences and what is important to the person.With the appropriate consent, we will also liaise with GPs, hospitals, existing care providers and other healthcare professionals where information is needed to plan the move safely.We then begin preparing the resident’s care plans, risk assessments and medication arrangements before they arrive, so our team has the information they need from day one.We encourage residents and families to visit, see the actual room and begin personalising it with familiar furniture, photographs and belongings before moving in where possible.We will agree the admission date, weekly fee, funding arrangements and contract, and make sure any questions are answered before the move.Wherever possible, we like to allow around a week to prepare properly, although we can and have supported much more urgent admissions when circumstances require it.Above all, admission is not simply about completing paperwork. We want to use that time to get to know the person who is coming to live with us, so their arrival feels planned, safe and genuinely welcoming.

Absolutely, and we actively encourage it. Choosing a care home is a big decision, and nobody should feel they have to make it after one visit.Prospective residents and their families are very welcome to visit more than once, spend some time in the home, meet our team and get a genuine feel for everyday life at Sussex Grange.We can also offer a complementary day guest session, giving a prospective resident the opportunity to spend more meaningful time with us, enjoy a meal, meet other residents and take part in activities if they wish.Some people then choose to book regular day guest sessions before considering a permanent move. This is a really popular option and can make Sussex Grange, our team and our routines feel wonderfully familiar if they later decide to move in.There is no pressure to make a decision quickly. We want residents and families to feel confident that Sussex Grange is the right home for them.Sometimes the best way to decide whether somewhere feels like home is simply to spend a little time there first.

Absolutely. We offer both day guest sessions and respite stays, which can be a lovely way to experience Sussex Grange before considering a permanent move.Prospective residents can have a complementary day guest session, giving them the opportunity to spend time with us, meet the team and other residents, enjoy our home-cooked meals and join in with activities if they wish.Day guest sessions can also be booked regularly, and this is a popular way of gradually becoming familiar with Sussex Grange and building relationships with our team.We also offer respite stays for those who would like a longer experience of living with us, subject to room availability and an assessment to ensure we can meet their needs.If someone subsequently decides to make Sussex Grange their permanent home, already knowing the people, surroundings and daily rhythm of the home can make the transition much more comfortable.Permanent residency itself also begins with a 28-day trial period, during which the resident can decide to leave without having to give the usual notice.There is never any pressure to make a decision after a single visit. Come for a visit, spend a day with us or stay for a little longer and see how Sussex Grange feels for you.

We know that moving into a care home is a big life change, so we take time to make the transition as gentle, welcoming and personal as possible.Wherever possible, the relationship starts before moving day, through visits, assessments, day guest sessions or respite stays, giving the resident an opportunity to become familiar with Sussex Grange and our team.We encourage residents to bring familiar furniture, photographs and treasured belongings so their bedroom feels recognisably theirs from the very beginning.Our team spends time getting to know the person behind the care needs: their routines, favourite foods, interests, family, sense of humour and, of course, one of the first essentials, exactly how they like their favourite drink made!We do not expect someone to immediately fit into our routine. We try to preserve their existing routines and familiar ways of doing things, while gently introducing them to life and people within the home.Our keyworker approach and familiar team help residents build relationships and have people they know they can turn to, with extra reassurance and one-to-one time available while they find their feet.Families and friends are very welcome to remain closely involved, visiting and spending time together as the resident settles in, where this is what the resident wants.We keep a particularly close eye on how someone is feeling and adjusting during those first days and weeks, adapting their care and support as we learn more about them.Most importantly, there is no deadline for “settling in”. Everyone adjusts differently, and our job is to give each person the time, familiarity, kindness and reassurance they need until Sussex Grange begins to feel like home.

Absolutely! We encourage it. Moving day is about helping someone make Sussex Grange their home, and having familiar people around can make a real difference.Families are welcome to be as involved as they wish, from bringing belongings and arranging furniture to putting up photographs, pictures and those familiar little things that make the room feel right.Our maintenance operative will be on hand to help with the lifting, shifting and practical jobs, so families do not have to tackle everything themselves.Our care team will concentrate on the resident, helping them settle in, become familiar with their surroundings and making sure their care, medication and immediate needs are all taken care of.There is no expectation for family members to disappear once the boxes are unpacked. They are welcome to stay for a cup of tea, share some time together and help make that first day feel as normal and relaxed as possible.Moving day can be emotional for everyone involved, so we try not to make it feel like an “admission day”. It is much more simply moving into a new home, with plenty of helping hands around to make it easier.

Most importantly, please bring any medication in its original packaging, clearly labelled, in date and with clear and current instructions. We will discuss medication arrangements with you before admission wherever possible.Please also bring any important healthcare and legal documentation, including current DNACPR/ReSPECT forms, advance care plans and Lasting Power of Attorney (LPA) documentation, where these are in place.Bring plenty of comfortable, familiar clothing and footwear, ideally clearly labelled so our laundry team can make sure everything finds its way back to the right room.Residents are encouraged to bring the things that make somewhere feel like home: photographs, pictures, ornaments, keepsakes and treasured possessions.Favourite furniture is welcome too, such as a chair or small table, provided it can be safely accommodated within the room.Please bring personal items such as toiletries, glasses, hearing aids, mobility aids and any equipment normally used.We provide bedding and towels, although residents are very welcome to bring their own favourites from home.Residents are welcome to bring their own television, mobile phone, tablet, radio or other familiar technology, and we often find that having equipment they already know and are comfortable using can make settling in easier. For everyone’s safety, personal electrical items need to be PAT tested before use in the home; if this has not already been done, we can arrange it for you. And please don't worry about getting everything perfect on moving day. Bring the essentials, important paperwork and the things that matter most; everything else can follow once the resident has had time to settle in.