·        I felt at home with you both (Tom & Rachel) on our first meeting

·        A few ticks (on a questionnaire) are inadequate to describe the exceptional standard of care, and the courtesy, kindness and friendliness of all the staff from the top down.

·        Sussex Grange is so easy-going and the staff are delightful

·        We would like to thank you and your colleagues for making mother so welcome...

·        You all gave unstintingly to (our relatives’) comfort and welfare, we really do appreciate it

·        You all take such good care of Mr .. and it is very much appreciated (from a support worker at Help The Aged)

·        Sussex Grange is a well established care home providing a friendly, homely arena where residents feel well supported

·        Care is provided by committed staff who treat residents with respect and dignity

·        Residents are supported to lead fuller and happier lives as individuals

·        “The staff go beyond the call of duty for their clients. They are always at the end of a phone”

·        “It is reliable, the carers are kind and efficient and above all extremely patient. If you need to make a change to schedule for whatever reason, the agency is extremely accommodating and helpful.”

·        “They are consistent in their approach, they respect my dignity at all times. I find them confident in the care that they give me. They are friendly and I never feel rushed.”

·        “The carers are very caring and understanding and they meet the needs that I require. I am very satisfied with the service.”

·        “Provides a prompt and reliable service. Responds to requests well. Employs competent and suitable staff”